Privacy Policy

Last updated July 14, 2025

This Privacy Policy explains how Fetchbase (“we”, “our”, or “us”) collects, uses, and protects your information when you use our Service at fetchbase.io (the “Service”).

By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you sign up for Fetchbase and connect your Kit account, we collect the following information:

  • Your email address (for authentication and communication)

  • OAuth authorization credentials from Kit (used to access your data)

  • Campaign data from your Kit account (used to generate reports)

We do not store your Kit login credentials or passwords.

2. How We Use Your Data

We use your information only to:

  • Authenticate your Fetchbase account

  • Connect securely to your Kit account via OAuth

  • Process and generate the reports you select

  • Deliver downloads of reports in CSV or DOC format

  • Maintain, troubleshoot, and improve our Service

  • Communicate with you about updates or issues

We do not sell, rent, or share your personal data with third parties.

3. Data Storage and Security

We use industry-standard security measures to encrypt and protect your data in transit and at rest. Report files may be temporarily cached for processing, but are not stored indefinitely.

You may request data deletion at any time by contacting help@fetchbase.io.

4. Third-Party Services

Fetchbase connects to your Kit account using Kit’s official API via OAuth. By authorizing the connection, you allow us to access your Kit campaign data as permitted by Kit's API terms.

We do not control how Kit collects, stores, or processes your data. For more information, please refer to Kit’s Privacy Policy.

5. Cookies and Analytics

We may use minimal cookies to maintain your login session and monitor performance and usage.

We do not use advertising cookies or third-party tracking services.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict certain types of processing

  • Request a copy of your data in a portable format

To exercise these rights, log into your account or contact us at help@fetchbase.io.

We comply with the EU General Data Protection Regulation (GDPR) and apply the same standards of data protection to all users. These rights are honored globally, regardless of your location.

7. Children’s Privacy

Fetchbase is not intended for users under 18. We do not knowingly collect information from minors.

8. Changes to Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of the Service after changes indicates your acceptance of the updated terms.

9. Contact Us

If you have any questions about this Privacy Policy, reach out at: help@fetchbase.io